Batch

Fees

Ad-hoc Support

For one-off projects, urgent fixes, or when you need expert help outside of a retained plan. Our ad-hoc services provide flexible, on-demand support charged at an hourly rate.

Rate

$175 / hour

Retained Support

Choose from our flexible retained support plans designed to help your business maintain, grow, and scale your digital presence with dedicated monthly hours and expert support.

Maintain

Grow

Cost

$1,320 / month
$2,560 / month

Hours Included

8 ($165/hr)
16 ($160/hr)

Description

For businesses with small-scale websites seeking to maintain and gradually improve their website.
For businesses with websites who are looking to expand their reach with regular updates and strategic improvements.

Expected Outcome

A longer-lasting website through routine maintenance and incremental improvements, ensuring steady performance and relevance.
Maintain + improved website traffic and user engagement, establishing a stronger digital presence and fuelling growth.

Hosting

Reliable, secure hosting on modern infrastructure. Our hosting service includes SSL certificates, daily backups, proactive maintenance, and dedicated support to keep your website running smoothly 24/7. Each hosting plan is unique to your site's requirements, but here are some example pricing tiers.

Small

Medium

Large

Price

$75 / month
$95 / month
$125+ / month

Storage 1

10 GB
20 GB
30+ GB

SSL certificate

Daily offsite backups

We take a daily backup of our servers and store it for 14 days in a secure offsite location

Fast and powerful servers

Modern hardware to ensure excellent speed, performance and reliability

High security

Better security because all websites on our servers are isolated

Proactive server updates

Proactive patching of critical operating system security flaws

Downtime monitoring

We'll monitor if the website is online and take the necessary action when it goes offline

1 We charge $10 per extra 1 GB of storage.

Maintenance

Keep your website up-to-date, secure, and performing at its best. Our maintenance plans provide regular software updates, license monitoring, and peace of mind knowing your digital assets are in expert hands.

Flex

Extensive

Price

$199 / month
$399+ / month

Description

Each month, we identify and prioritise the most important maintenance task for your site, whether that's critical fixes, security updates, or regular maintenance.
Full maintenance including critical fixes, monthly updates, penetration testing, comprehensive reporting, and proactive monitoring of your digital assets.

Critical software updates

Priority handling of critical security and functionality updates

Priority-based

Standard software updates

Once a month CMS and plugin updates for the latest features and bug and security fixes

Priority-based

Penetration testing

Security vulnerability testing to identify and resolve potential threats

Priority-based

License checks

We'll monitor the software licenses that are in use and take action when expired

Reporting

Regular reports on maintenance activities and site performance

Support SLA

A dedicated support service level agreement (SLA) providing guaranteed response and resolution times for all support requests. This service ensures your business receives timely support with clear commitments on when we'll respond and begin resolving your requests.

Price

$399 / month

Description

A dedicated support service level agreement providing guaranteed response and resolution times for all support requests.

Response time

We respond to all support requests within 1 full business day

Resolution time

We begin resolution of all support requests within 2 full business days

Discounted work rate

For SLA support requests only

$165/hr + GST